Frequently Asked Questions

It’s important to have your puppy groomed as soon as possible so they can get used to and enjoy their grooming experience from a young age.  The sooner the better, but we recommend they only come in at least two weeks after their last set of vaccinations. We will build your puppies confidence by making the whole experience fun and relaxing, introducing them to all the new sights, sounds and smells, at a pace that suits them and offering a lot of praise and encouragement along the way.

Yes, we offer medicated baths and treatments for pets with skin conditions. Please let us know if your pet has any special needs when booking an appointment.

Yes, we offer a 10% discount for multiple pets. This discount applies to pets from the same household.

We DO NOT use Drying Cages. The grooming process can be stressful enough for some dogs and as your dog's wellbeing is our primary concern, we will always dry your dog by hand, offering a lot of encouragement and patience.

We do not allow you to stay and watch your dog being groomed as this very often causes the dog to become excited, or in some cases anxious. They may become bouncy or restless on the grooming table, which could cause them to hurt themselves. Rest assured, your dog will be treated with the utmost love and care while they are in our salon. As we are located at the Stratford Garden Centre, why not drop your pooch off with us and have a wonder around the shopping village, or grab a coffee in the Café?

Different coat types require different levels of care, however, we generally recommend every 6 to 8 weeks, with regular brushing at home. We are happy to discuss your dogs specific grooming needs with you personally if you would like, just drop us a line or send us an email.

A nail trim is recommended every 4 weeks.  It is important to keep your dog's nails trimmed, if they get too long, they could split, causing infections.  Long nails can also cause pain and pressure on the toes and paws, which can lead to excess strain on their legs which could cause arthritic problems.  The nail has an innervated, vascularised core (soft cuticle), called the Quick, which  is rich in blood vessels and nerves, it provides nourishment to the nail, allows it to grow and aids sensation.   When you fail to trim your dog's nails on a regular basis, the quick grows with the nail.  In some cases, when nails are extra long, the quick may lengthen so much that it reaches the tip of the nail.  When this happens' you won't be able to trim much of the nail without risking cutting through the quick, which is painful for your dog.

The secret to keeping your dog's nail tips short is to give frequent, gradual nail trims.  Consider that each time you trim that nail a little bit more each week, the quick should gradually recede father and farther up into the nail bed.  After trimming a small portion of an overgrown nail, generally within seven days, the quick should have receded enough to allow you to trim off another little bit of nail again, eventually bringing the quick back far enough to be able to maintain a shorter length of nail, giving your dog healthier, shorter and stronger nails. Natural abrasion is also an effective method of allowing the quick to recede and is achieved by allowing your dog to walk on hard abrasive surfaces often, thus naturally filing the nails as they go.